Support replies
Customer questions get clearer answers.
Sam drafts helpful replies from your policies, tone and support context.
Support, made human.
Meet Sam
Why Sam is worth adding to your team.
Try SamTroubleshooting
Issues become step-by-step guidance.
He helps diagnose recurring problems and explain the next action clearly.
De-escalation
Difficult conversations stay calm.
Sam prepares empathetic responses when customers are frustrated or stuck.
Knowledge base
Repeated questions become reusable answers.
He helps turn support patterns into FAQs, docs and better team context.
Ticket summaries
Long threads become clear history.
Sam summarizes what happened, what was tried and what still needs attention.
Escalation prep
Complex issues reach the right person.
He prepares clean handoffs when a teammate needs to take over a customer problem.
The Sam experience. Do even more with Unyo agents and services.
Support workspace
Answers fit the tools your team uses.
Slack, Trello, Notion and shared docs can keep support context organized.
Neural Core
Policies stay close to every answer.
Support rules, FAQs, product details and customer context stay available.
Brand Identity 6 items 
Offers 12 items 
People 48 items 
Policies 5 items 
Sam is synced Review flow
Sensitive replies stay checked.
Sam prepares the response while important customer messages stay reviewable.Support tools
Tickets and docs stay in the same flow.
Sam can use shared docs, tasks and team updates to prepare better customer responses.Quality control
Risky replies stay reviewable.
Refunds, complaints, exceptions and policy-sensitive replies stay ready for approval.Your company knowledge starts everywhere.
Files, notes, offers and policies become context.
Sam learns from the source of truth.
Built around your business.
Sam works from your context, processes and approvals, so the work feels like it belongs to your company.
Privacy stays part of the workflow.
Your private knowledge stays organized inside Unyo, and important actions stay visible before anything goes out.
Easy for every team to use.
Clear reviews, connected tools and simple approvals help everyone work with AI without changing how they run the business.
The Sam difference. Even more reasons to add an AI employee.
Connect Sam to the tools where work already happens.
Give Sam your brand, offers and rules once.
Review every important action before it goes out.
Keep recurring work moving, even when your day is full.
Sam is designed to protect your business context at every step. It works from your Neural Core and connected tools without turning private information into public output. Important actions stay reviewable, approvals stay in your hands, and your company knowledge remains organized inside Unyo.